Value proposition

The Smart Way to Elevate your Customer Experience – Cloud Workforce Engagement for Small and Medium Sized Businesses

Verint Monet is an effective and easy to adopt cloud-based workforce engagement solution that includes workforce management, quality monitoring, performance management and analytics, all in one integrated platform.

- Workforce Management for Contact Centers – Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence

- Workforce Management for Salesforce® - Create omnichannel & case load forecasting and optimized agent schedules for more efficient case management.

- Quality Monitoring: Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors.

- Performance Management: Easily track, analyze and manage agent, group and center performance to optimize customer service.

- Speech and Desktop Analytics: Get more insights into customer interactions and internal processes and deliver exceptional customer service while improving productivity and efficiencies.

Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Monet Software has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.

Phone (USA): +1 310-207-6800
Phone (International): 888-456-4558
info@monetsoftware.com

Contact Center Cloud Computing, Workforce Optimization (WFO), Workforce Management (WFM), Call Center Scheduling, WFM for Salesforce Service Cloud, Call Recording, Contact Center Analytics, Speech Analytics, Desktop Analytics, Performance Management, WFM for Salesforce, Help Desk Scheduling, Call Center Forecasting, and Customer Experience