Social networks
1,912 12,576Activities
Technologies
Entity types
Location
100 High St 7th floor, Boston, MA 02110, USA
Boston
United States of America
Employees
Scale: 201-500
Estimated: 145
Engaged corporates
19Added in Motherbase
4 years, 8 months agoCogito enhances employee performance, increases customer satisfaction, and improves companies’ bottom lines through AI.
Cogito combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously monitors customer and employee experiences.
The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.
At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.
Technology, Computer Software, Artificial Intelligence, Call Center Operations, Customer Service, Machine Learning, Voice of the customer, Behavioral analytics, Cognitive Science, Data Science, Emotional Intelligence, Augmented Intelligence, Machine Learning, Customer Experience, Voice Analytics, Customer Care, Big Data, and Speech Analytics
Cogito combines emotion and conversation AI into an innovative platform that provides real-time coaching, supervisor visibility, and CX monitoring.
Corporate | Type | Tweets | Articles | |
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KPMG Consulting, audit, Accounting | KPMG Consulting, audit, Accounting | Other 5 May 2024 | | |
National Retail Federation Retail | National Retail Federation Retail | Other 24 Nov 2023 | | |
Aspen Technology IT services, Software Development | Aspen Technology IT services, Software Development | Other 5 Mar 2021 | | |
ServiceNow Research IT services, Research, Research Services | ServiceNow Research IT services, Research, Research Services | Other 1 Feb 2019 | | |
Verizon Telecoms, IT Services and IT Consulting | Verizon Telecoms, IT Services and IT Consulting | Other 13 Aug 2022 | | |
Trinity College Dublin Research, Higher Education | Trinity College Dublin Research, Higher Education | Other 1 Nov 2017 | | |
Cisco IT services, Software Development | Cisco IT services, Software Development | Not capitalistic Not partnership Event 25 Sep 2020 | | |
AIG Insurance | AIG Insurance | Not capitalistic Not partnership Event 30 May 2019 | | |
Accenture Consulting, audit, Business Consulting and Services | Accenture Consulting, audit, Business Consulting and Services | Other 1 Jun 2018 | | |
Mastercard Finance, IT Services and IT Consulting | Mastercard Finance, IT Services and IT Consulting | Not capitalistic Not partnership Event 2 Nov 2017 | |