Value proposition

Your customer bucket is leaking, let's PATCH it! Every customer retention tool you need under one login.

Patch Customer Retention | All Your Retention Tools. One Login

After 12 years of helping businesses “Patch” their leaky customer buckets, CityGro is rebranding to Patch Retention, a full-service Customer Retention software designed to increase retention rates and maximize customer lifetime value.

With this brand comes an elevated look, a completely redesigned management portal, along with brand new tools and features. These updates make Patch a one-stop shop for everything Customer Retention.

Patch Features:
An All-New Management Portal
Enhanced Email and SMS Editor
Customer Segmentation via RFM Analysis (Recency, Frequency, and Monetary Values)
An all-new Loyalty & Rewards Widget
Enhanced TextChat
Refocused Dashboards
Reviews and Referrals
Conversion Metrics
One-click Shopify Integration

Existing Accounts will be transitioned over to the new management portal over the next 6 months. If you have an interest in learning more about the new Patch features or want to talk about transitioning sooner, please contact Patch at success@patchretention.com.

iPad Kiosk Application, Automated Marketing, Loyalty, SMS/Email Marketing, Retention Marketing, Small Business Marketing, Retail, Shopify, Shopify Plus, eCommerce, Referrals, Reviews, Customer Journeys, RFM Analysis, Analytics & Insights, Digital Marketing, Marketing, Customer Retention, Customer Lifetime Value, Retention Rates, and Churn Specialists