Value proposition

AI Text Analytics And Concept-Level Sentiment For Optimizing Customer Experience

Luminoso DaylightTM AI revolutionizes the way you comprehend your customers to improve CSAT scores faster and with pinpoint accuracy.

Luminoso Technologies is a global leader in the Natural Language Understanding market. It was born out of the prestigious MIT Media Lab.

Our cloud-based platform for text analytics revolutionizes the way organizations uncover insights from conversational and text data like survey submissions, support tickets and product reviews. With support for 14 languages, Luminoso DaylightTM AI preserves the nuance of stories as communicated by customers, employees, and industry voices.

Powered by advanced machine learning, our platform goes beyond surface-level understanding by understanding language as well as a human down to the sutble nuances. It uncovers hidden patterns, sentiments, and biases, empowering organizations to make data-driven decisions with confidence.

Trusted by Fortune 5000 companies, we nurture human connections that drive critical business strategies. Discover the power of Luminoso and unlock the potential within your textual data.

Artificial Intelligence (AI), Machine Learning, Customer Experience, Voice of the Customer, Voice of the Employee, Text Analytics, NLU, Natural Language Understanding, employee experience, Natural Language Processing, NLP, Sentiment Analysis, Real-time Data Analysis, Survey Integration, Support Ticket Analysis, and Generative AI