Value proposition

Ocular Technologies is a specialist customer engagement and digital experience solutions provider based in South Africa

Ocular Technologies is a specialist Customer Engagement and Digital Experience solutions provider, with a unique set of individuals that are experts in understanding, managing, and ultimately ensuring, an optimal customer experience. With a vision of being regarded as an internationally respected leader in the customer engagement market, we strive to have our customers appear as heroes in the eyes of their customers.

With over 17 years’ experience in the customer contact life-cycle space, the team at Ocular creates quantifiable business impact through Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.

Drawing from a focused selection of best-of-breed technologies and methodologies, Ocular is uniquely positioned to offer everything from strategy and planning, through implementation and delivery, all the way to enablement and operations. As a 100% Black-owned, Level 1 BBBEE contributor, Ocular has the added advantage of offering a Preferential Procurement level of 135%.

Contact Centres, Social Media Integration, Workforce Management, Enterprise Integration, Cloud Contact Centre, Managed Workforce Optimisation, Cloud Self-Service, Artificial Intelligence, AI, Bots, Digital Assistants, Virtual Assistants, Machine Learning, IBM Watson, Google AI, Chatbots, VoiceBots, TextBots, Genesys, Speech Analytics, and Text Analytics