Value proposition

Radically personal customer service software.

Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams.

Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/

Customer Service Platform, Saas, customer service, customer experience, omnichannel, customer support, CCaaS, multi-channel, AI, automation, IVR, digital customer service, native voice, and self-service