Life goal achieved! I could hardly sleep last night after an incredible day with Tech Eco Hub and the SAP Industry and CX teams for an event at Bounce in London.

I had the privilege of stepping in for 15mins as "acting" CTO of KPS! 😅 (Tim Hillman, our genius CTO was sadly feeling under the weather!)

After an early text letting me know I would be covering Tim's slides on "Composable Commerce" I threw on my KPS hackathon t-shirt (from a hackathon I wasn't even allowed into, strictly techies only!), laced up my white trainers, watched a few reruns of The IT Crowd, and crafted a bold vision for the future of CX!

Fortunately, this is a space all at KPS know well. "Composable Commerce" isn't just a buzzword for us, we have been successfully delivering composable projects alongside SAP for our customers for years.

We are fortunate to look after 20% of the SAP CommerceCloud installed base customers in the UKI and there is a huge opportunity for the "Best of Both" - combining the robust, scalable and proven enterprise SAP CommerceCloud platform and combining it with modular best of breed ISV capabilities for everything from;

- Headless with Alokai
- Enterprise Search with Coveo
- Video Content with Smartzer
- Product Information Management (PIM) with inriver
- Pricing Optimisation with Peak
- Distributed Order Management with Fluent Commerce

All of which were co-presenters as the event and represent just a handful of the 1000's of ISV's bringing value, enriching and enhancing SAP CX.

We're also very proud to have achieved the #1 highest contributing partner for SAP CX in EMEA, a testament to our incredible customers, the work of our teams and our partnership with SAP. 🏆

But we're not stopping there. 2025 is all about "AI first", "Suite first", and when it comes to CX, think "KPS first". Excited for the year ahead! 🚀

Thank you to:
Benedict Nelson Alexandra Gardner Benny Martini Keane - MBA Ivano Fossati Geert Leeman Payal Hindocha Alex Timlin John Heald Elliott Williams Suman Bhattacharya Jason Long Leila Romane Adrian Faust Paul Clements Neil Howarth April T. Duncan Paterson Georgia Wass Bradley Cox Chris Macrae Andrew Litynskyj
#cx #commerce #sapcx

What a fantastic day at the SAP CX UK & Ireland Kick Off event at Bounce London sponsored by our incredible partners: Smartzer, Peak AI, Fluent Commerce, Coveo, InRiver, and KPS. The event was a brilliant combination of insights, collaboration, and a bit of friendly competition! 🏓

Needless to say we covered a lot of ground and had some insightful discussions around the composable CX journey and how the ISV partners are key to shaping a customer’s North Star architecture. It was inspiring to hear how each partner brings unique solutions to the table, empowering businesses to navigate and accelerate their digital transformation. A special thank you to Tech Eco Hub's very own Alexandra Gardner for leading an energising breathwork session after lunch – it was the perfect way to re engage and refresh everyone for the afternoon’s discussions and activities!

But it wasn’t all business – after the meeting, attendees unleashed their competitive side in a ping pong showdown, showing that teamwork and competition go hand in hand!

A huge thank you to everyone who participated and contributed to making this event a success. Looking forward to the continued collaboration and innovation in the world of SAP CX. Until next time!

Benny Martini Keane - MBA Alex Timlin Leila Romane Georgia Wass Ivano Fossati Geert Leeman Matthew Dyson Paul Clements John Heald
Coveo Smartzer Peak Fluent Commerce inriver KPS UK
Chris Macrae Andrew Litynskyj Rawad Chédid Richard (Rich) Gray Karoline Gross Lena Mauer Rob Shaw Robert Zerilli Tom Summerfield Chris Ashley Stuart Lewis
#SAPCX #TechEcoHub #ComposableCX #Innovation #DigitalTransformation #Networking #PingPong #Teamwork

SAP CX UK & Ireland we are ready for you! Benny Martini Keane - MBA Georgia Wass Smartzer Coveo inriver Peak Fluent Commerce Ben Nelson Bobby Taylor Alexandra Gardner

We’ve been promised a revolution for years now where fashion x tech intertwine. Are we finally seeing it happen?

✨ AI-powered discovery is no longer just a buzzword. Smarter search, personalized recommendations, and curated shopping experiences are actually making it easier for people to find what they love. Take MELLER virtual try on experience, or Smartzer interactive shoppable videos.

♻️ Secondhand is no longer a niche anymore. Resale, rental, and circular fashion are growing fast, and tech is at the heart of it. Authentication, pricing algorithms, and seamless transactions are making pre-loved fashion more accessible than ever. Try shopping secondhand at Third, consolidating all your options into one platform.

📦 Inventory is the real battleground. With sustainability pressures and supply chain disruptions, tech start-ups like Nextail are stepping up to make operations leaner, smarter, and more agile.

It seems like we’re finally moving from theory to real transformation!

If you’re building something exciting in #retailtech, let’s connect—I’d love to hear about your projects and explore ways we could collaborate.

Debenhams Christmas TV Ad is now shoppable on the e-commerce site 🎄🛍️
↳Click on the scenes in the video to discover the range of shoppable products
↳Discover shoppable products via the carousel alongside the video

Check it our here: https://lnkd.in/dgr2WVfh