Value proposition

Whoever you are, whatever the problem

Citizens Advice Manchester offers free, confidential, impartial and independent advice and information. We deliver advice across a whole range of channels including face to face, telephone, video advice, webchat, Facebook messenger and WhatsApp.

We are one of the country’s most progressive and dynamic advice services. Operating a range of community-based drop-ins, a dedicated telephone and digital advice centre and a mobile advice unit, we employ approximately 200 staff. Our approach is client centred and focused on a commitment to equity, diversity and inclusion.

Aims & Principles
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

To provide the advice people need for the problems they face

To improve the policies and practices that affect people's lives

Free Advice, Debt, Benefits, Housing, Employment, Digital Inclusion, and Financial Capability