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9 7,137Activities
Technologies
Entity types
Location
75 Broad St, New York, NY 10004, USA
New York
United States of America
Employees
Scale: 1001-5000
Estimated: 22
Engaged corporates
9Added in Motherbase
5 years, 6 months agoStella Connect is a customer feedback and quality management platform built specifically for customer service teams.
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams.
Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction.
Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Understand Key Performance Drivers: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction.
Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.
Customer service measurement, Service driven marketing, Customer service data, Online retail, customer service, customer success, customer experience, employee engagement, Performance Management, and Employee Recognition
Help remote and in-house contact center teams stay engaged and deliver great customer experiences.
Corporate | Type | Tweets | Articles | |
---|---|---|---|---|
Apple Consumer Electronics, Computers and Electronics Manufacturing | Apple Consumer Electronics, Computers and Electronics Manufacturing | Other 27 Feb 2015 | | |
Nasdaq Finance, Financial Services | Nasdaq Finance, Financial Services | Other 8 Jan 2013 | | |
Crunchbase Media, Software Development | Crunchbase Media, Software Development | Capitalistic Partnership Not event 13 Mar 2019 | | |
True Fit Clothing, footwear, Software Development | True Fit Clothing, footwear, Software Development | Not capitalistic Partnership Event 28 Sep 2016 | | |
Amazon IT services, Consumer Electronics, Software Development | Amazon IT services, Consumer Electronics, Software Development | Other 28 Jan 2014 | | |
Ralph Lauren Luxury, Retail Apparel and Fashion | Ralph Lauren Luxury, Retail Apparel and Fashion | Other 21 Nov 2013 | | |
Costco Wholesale Retail and Distribution, Retail | Costco Wholesale Retail and Distribution, Retail | Other 18 Sep 2014 | | |
lululemon Retail and Distribution, Retail | lululemon Retail and Distribution, Retail | Not capitalistic Not partnership Event 17 Jan 2017 | | |
National Retail Federation Retail | National Retail Federation Retail | Other 20 May 2016 | |