Entity
  • Stella Connect by Medallia

    Created in 2009
  • BETA

    To investigate (B)
    Some signals may appear as inconsistent with a regular activity
  • Social networks

    9 7,137
  • Activities

  • Technologies

  • Entity types

  • Location

    75 Broad St, New York, NY 10004, USA

    New York

    United States of America

  • Employees

    Scale: 1001-5000

    Estimated: 22

  • Engaged corporates

    9
    3 1
  • Added in Motherbase

    5 years, 6 months ago
Description
  • Value proposition

    Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams.

    Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction.

    Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.

    Understand Key Performance Drivers: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction.

    Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

    Customer service measurement, Service driven marketing, Customer service data, Online retail, customer service, customer success, customer experience, employee engagement, Performance Management, and Employee Recognition

  • Medallia Agent Connect: Empower your customer service teams from anywhere – Medallia

    Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

  • http://stellaconnect.com/
Corporate interactions BETA
Corporate TypeTweets Articles
Apple
Apple
Consumer Electronics, Computers and Electronics Manufacturing
Apple
Consumer Electronics, Computers and Electronics Manufacturing
Other

27 Feb 2015


Nasdaq
Nasdaq
Finance, Financial Services
Nasdaq
Finance, Financial Services
Other

8 Jan 2013


Crunchbase
Crunchbase
Media, Software Development
Crunchbase
Media, Software Development
Capitalistic
Partnership
Not event

13 Mar 2019


True Fit
True Fit
Clothing, footwear, Software Development
True Fit
Clothing, footwear, Software Development
Not capitalistic
Partnership
Event

28 Sep 2016


Amazon
Amazon
IT services, Consumer Electronics, Software Development
Amazon
IT services, Consumer Electronics, Software Development
Other

28 Jan 2014


Ralph Lauren
Ralph Lauren
Luxury, Retail Apparel and Fashion
Ralph Lauren
Luxury, Retail Apparel and Fashion
Other

21 Nov 2013


Costco Wholesale
Costco Wholesale
Retail and Distribution, Retail
Costco Wholesale
Retail and Distribution, Retail
Other

18 Sep 2014


lululemon
lululemon
Retail and Distribution, Retail
lululemon
Retail and Distribution, Retail
Not capitalistic
Not partnership
Event

17 Jan 2017


National Retail Federation National Retail Federation
Retail
Other

20 May 2016


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