Value proposition

We create the connected contact center.


CDC Software is the leading provider of cloud-based integration solutions that empower companies to create real-time, events-based links between their telephony systems and their CRM and other mission-critical systems. With a focus on contact centers and out-of-the-box support for telephony systems from Cisco, Avaya, Asterisk, Broadsoft, Vonage Business and more, as well as top customer service tools like Zendesk and Freshdesk, the CDC solution delivers key information (CTI) – like caller name, location and history – to agents before they can even say hello. The results? Faster service calls, fewer follow-ups, happier customers and increased profitability.

Headquartered in Bloomsburg, Pennsylvania, CDC Software is transforming telephony to CRM integration for leading companies across all key segments including retail, entertainment, financial, utility, travel and telecommunications industries since 2014.

Cloud Service Integration, CRM Integrations, Call Recording Application Integration, Unified Communications Applications, Telephony Architecture, and CTI