Value proposition

Customer Experience Training, Advice and Audits

Customer Experience Training
Upskill your marketing and sales teams in customer experience and give them the insights to convert more leads.

From touchpoint to delivery, your customers experiences will determine if they become a lifelong advocate or disgruntled complainer.

Training courses include:
• Identifying customer types
• Personas and scenarios
• Customer experience journey planning
• Customer experience audits

Due to the pandemic all training is now carried out online until further notice.

Customer Experience Advice
What is your customer experience question?

Contact Pelatis Online to arrange an online meeting. nigel@pelatisonline.co.uk


Customer Experience Digital Audits
Benchmark customer experience with your current digital communications. From social media to website.

Our comprehensive audit will cover all aspects of your digital footprint and communications with your customers. Identifying barriers and hurdles that interrupt engagement and stop sales.

Our team will analyse the Customer journey from touchpoint to delivery and provide recommendations to reduce problems and increase conversion.

Contact Pelatis Online to arrange your Customer Experience audit.

Customer Experience Seminar Presenter
Draw on 25+ years of working in the digital environment with insights knowledge and passion from our MD – Nigel T Packer.

A consummate speaker, he engages the audience, educates and entertains in his own peerless way. Creating a memorable experience for your audience.

Are you planning a business event for your teams or customers? Help them learn the importance of Customer Experience in their business goals.

Contact PelaTis Online today to discuss fees, dates and agendas.


Customer experience training, Customer Experience Audits, Customer Experience advice, and Customer experience presenter