Value proposition

Helping companies put the "customer"​ in customer experience (and at the heart of their businesses)

CX Journey Inc. is a global customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy that will drive your culture transformation efforts. Customer understanding is the cornerstone of customer-centricity. Retention and growth are grounded in customer-centricity.

At CX Journey Inc., we will help you put the "customer"​ in customer experience, whether it's internal (employees) or external customers. We believe that (1) culture is the foundation of your business, and culture transformation is the root of CX strategy success; (2) the employee experience cannot be an afterthought, rather, employees must come first; and (3) customer understanding along the journey is key to developing a strategy that allows customers and businesses to achieve their desired outcomes.

Why name the firm CX Journey Inc.? You know the quote, "Success is a journey, not a destination."​ Well, the customer experience is a journey, too. It's a never-ending journey. Once you've designed the best experience for customers today, their needs change, their expectations evolve, customers change, etc. You'll need to think about the experience today and listen for - and anticipate - what lies ahead. You must always strive to deliver that ultimate customer experience, not only at a single touchpoint but also - especially - along the entire journey. Have you taken the first step?

customer experience, employee experience, leadership, culture, journey mapping, voice of the customer, voice of the employee, and CX strategy