Social networks
759 924Activities
Technologies
Entity types
Location
10400 NE 4th St Unit 500, Bellevue, WA 98004, USA
Bellevue
United States of America
Employees
Scale: 11-50
Estimated: 3
Engaged corporates
0Added in Motherbase
6 years, 1 month agoTransform Customer Service with AI
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
For information cases, AnsweriQ provides Zero Contact Resolution without an agent's intervention. This is achieved through self-service AI and automated responses.
For process cases, AnsweriQ enables single-click intelligent automation for repetitive and mundane customer service processes. These processes typically require agents to traverse through multiple systems ranging from order look up, cancellation, invoicing, refunds, etc.
AnsweriQ’s products seamlessly integrate with popular CXM systems like Zendesk, Salesforce, ServiceCloud, ServiceNow, Microsoft Dynamics, etc. AnsweriQ’s intelligent automation can deliver unto a 25% reduction in case volume. AnsweriQ’s process automation delivers up to 90% savings in average handle time and close to 100% reduction in error rates. AnsweriQ also assists agents with AI-based recommended responses that improve CSAT, NPS, and agent morale.
Artificial Intelligence, AI, Customer Support, Customer Service, Zendesk, Salesforce, Machine Learning, Ticket Triage, Ticket Routing, Response Automation, Recommended Response, Customer Experience, and Customer Care
Transform your customer service with AnsweriQ's AI-powered solutions. Use AI and Intelligent Automation to solve cases without an agent's interference.