Opus Research
Created in 1985
- BETA
Up & running (A)
Existing signals show a regular activity Social networks
840 3,874 1,862 834Activities
Technologies
Entity types
Location
893 Hague Ave, St Paul, MN 55104, USA
Saint Paul
United States of America
Employees
Scale: 2-10
Estimated: 4
Engaged corporates
21
0 21Added in Motherbase
3 years, 5 months ago
it services Value proposition
Analysis and expertise focused on #CX, #ConversationalAI, #GenAI, #LLMs, analytics, and Conversational Intelligence
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes:
* Conversational Intelligence – Inside contact centers and beyond, leveraging speech and conversational analytics, first-party data, and extending throughout the enterprise into digital settings.
* Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support customer care, employee assistance, e-commerce, messaging and device control.
* Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise in voice security, biometrics & analytics, Opus Research covers identity management, customer authentication and fraud prevention to support trusted commerce.
Opus Research interacts with its clients through three distinct channels:
* Advisory Service — Primary offering is our subscription-based Advisory Service in which clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics.
* Consulting Services — Providing clients with in-depth research and analysis related to specific business issues that they face in the interactive services sector.
* Industry Events — Opus Research develops, produces and participates in a multitude of successful and informative events.
Contact: For more information about our reports, research or becoming an Opus Research client.
Pete Headrick
Managing Director
E | pheadrick@opusresearch.net
P | 1-415-904-7666
industry analysts, ConversationalAI, Biometrics, Customer Care, Customer Service, AI, Authentication, Fraud Prevention, Speech Analytics, Chatbots, Intelligent Virtual Assistants, Research, Conversational Intelligence, Machine Learning, NLP, and Speech Technologies
Opus Research |
Analysis and Expertise in Conversational Commerce
https://opusresearch.net/
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Amy Stapleton writes about Cisco's AI Defense solution and offers guidance to help organizations proactively addressing the vulnerabilities of GenAI while maximizing its potential. For #CCaaS vendors and other enterprises integrating LLM-based solutions, the question is no longer whether to invest in #GenAI but how to secure it.
If Dreamforce was all about Agentforce. RE:Invent was all about Q. Amy Stapleton provides more background on the Opus Research site.
https://lnkd.in/gNYk-iHZ
Two big take-aways from Ian Jacobs' post at Opus Research augment long-standing beliefs and important positions:
-The #ContactCenter is much more than #Agents: Teams, supervisors, and support staff stand to benefit from deployment of #AI
-#CX is much more than #CustomerService: Conversations and interactions take place across multiple touchpoints IRL.
https://lnkd.in/gvhxvq6r
Dan Miller writes how each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? Opus Research
https://lnkd.in/gvtaBxKf
Prompt-based AI is changing how businesses create intelligent assistants, offering faster set-up, greater flexibility, and powerful new capabilities. Cognigy’s new Agentic AI platform leverages prompt-based AI to offer businesses a faster path to conversational AI agents and combines it with task execution, memory, and other powerful features. More info on my key takeaways from Cognigy’s recent demo in our latest post.