Research Director and Senior Analyst - interested in intelligent assistants, automation, conversational AI, security & authentication" title="" class="btn" data-container="body" data-html="true" data-id="130227" data-placement="top" data-toggle="popover" data-trigger="focus" style="color:#b3d4fc" tabindex="0" data-original-title="Derek Top"> 840 3,874 1,862 834
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Entity types
Location
893 Hague Ave, St Paul, MN 55104, USA
Saint Paul
United States of America
Employees
Scale: 2-10
Estimated: 4
Engaged corporates
21Added in Motherbase
3 years, 5 months agoAnalysis and expertise focused on #CX, #ConversationalAI, #GenAI, #LLMs, analytics, and Conversational Intelligence
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes:
* Conversational Intelligence – Inside contact centers and beyond, leveraging speech and conversational analytics, first-party data, and extending throughout the enterprise into digital settings.
* Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support customer care, employee assistance, e-commerce, messaging and device control.
* Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise in voice security, biometrics & analytics, Opus Research covers identity management, customer authentication and fraud prevention to support trusted commerce.
Opus Research interacts with its clients through three distinct channels:
* Advisory Service — Primary offering is our subscription-based Advisory Service in which clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics.
* Consulting Services — Providing clients with in-depth research and analysis related to specific business issues that they face in the interactive services sector.
* Industry Events — Opus Research develops, produces and participates in a multitude of successful and informative events.
Contact: For more information about our reports, research or becoming an Opus Research client.
Pete Headrick
Managing Director
E | pheadrick@opusresearch.net
P | 1-415-904-7666
industry analysts, ConversationalAI, Biometrics, Customer Care, Customer Service, AI, Authentication, Fraud Prevention, Speech Analytics, Chatbots, Intelligent Virtual Assistants, Research, Conversational Intelligence, Machine Learning, NLP, and Speech Technologies
Analysis and Expertise in Conversational Commerce
Corporate | Type | Tweets | Articles | |
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![]() Santander Bank, Banking | Santander Bank, Banking | Other 16 Mar 2015 | | |
![]() Apple Consumer Electronics, Computers and Electronics Manufacturing | Apple Consumer Electronics, Computers and Electronics Manufacturing | Other 23 May 2022 | | |
![]() PayPal IT services, Software Development | PayPal IT services, Software Development | Not capitalistic Not partnership Event 8 May 2013 | | |
![]() Autodesk IT services, Software Development | Autodesk IT services, Software Development | Other 31 May 2018 | | |
![]() Duco IT services, Software Development | Duco IT services, Software Development | Other 13 Sep 2018 | | |
![]() T-Mobile Telecoms, Telecommunications | T-Mobile Telecoms, Telecommunications | Other 4 Jun 2019 | | |
![]() Amazon Web Services (AWS) IT services, IT Services and IT Consulting | Amazon Web Services (AWS) IT services, IT Services and IT Consulting | Other 13 May 2022 7 May 2024 | | |
![]() Google IT services, Software Development | Google IT services, Software Development | Other 11 May 2022 | | |
![]() Barclays Wealth Management Bank, Financial Services | Barclays Wealth Management Bank, Financial Services | Not capitalistic Not partnership Event 19 Nov 2014 | | |
![]() Alcatel-Lucent Enterprise Electricals, Telecommunications | Alcatel-Lucent Enterprise Electricals, Telecommunications | Not capitalistic Partnership Not event 30 Mar 2022 | |
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Two big take-aways from Ian Jacobs' post at Opus Research augment long-standing beliefs and important positions:
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https://lnkd.in/gvhxvq6r
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https://lnkd.in/gvtaBxKf
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