Entity
  • Atento

    Created in 1999
  • Social networks

    712 2,414 1,336 759,852 290,102
  • Entity types

  • Location

    C. de Santiago de Compostela, 94, 28035 Madrid, Spain

    Madrid

    Spain

  • Employees

    Scale: 10001+

    Estimated: 93,488

  • Engaged corporates

    10
    1 6
  • Added in Motherbase

    3 years, 2 months ago
Description
  • Value proposition

    Leading as Business Transformation Outsourcing (BTO)

    We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America.
    Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting.
    We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels.
    We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises.
    Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.

    BPO/CEM Solution , Sales, Customer Care, Technical Support, Collections and Back Office, Omnichannel experiences, Multichannel experiences, BTO, Customer Experience, and CX

  • Atento | Empowering Customer Experience through Consulting

    Atento serves more than 400 clients globally, mainly leaders in sectors such as technology, telecommunications, finance.

  • https://atento.com/en/
Corporate interactions BETA
Corporate TypeTweets Articles
NASA - National Aeronautics and Space Administration
NASA - National Aeronautics and Space Administration
Research, Aviation and Aerospace Component Manufacturing
NASA - National Aeronautics and Space Administration
Research, Aviation and Aerospace Component Manufacturing
Other

11 Oct 2017


EY Pythagoras
EY Pythagoras
IT Services and IT Consulting
EY Pythagoras
IT Services and IT Consulting
Other

21 Jun 2016


Comunidad de Madrid
Comunidad de Madrid
National and local authorities, Government Administration
Comunidad de Madrid
National and local authorities, Government Administration
Other

25 Jan 2017


Amadeus
Amadeus
IT services, IT Services and IT Consulting
Amadeus
IT services, IT Services and IT Consulting
Other

19 Jun 2017


Visa
Visa
Finance, IT Services and IT Consulting
Visa
Finance, IT Services and IT Consulting
Other

26 May 2021


CaixaBank
CaixaBank
Bank, Banking
CaixaBank
Bank, Banking
Other

30 Jun 2022


Accenture
Accenture
Consulting, audit, Business Consulting and Services
Accenture
Consulting, audit, Business Consulting and Services
Other

26 May 2021


Banco Sabadell
Banco Sabadell
Bank, Information Technology and Services
Banco Sabadell
Bank, Information Technology and Services
Other

30 Jun 2022


Capgemini
Capgemini
Consulting, IT Services and IT Consulting
Capgemini
Consulting, IT Services and IT Consulting
Other

26 Jan 2019


SAP
SAP
IT services, Software, Software Development
SAP
IT services, Software, Software Development
Other

6 Jun 2016


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