Leading as Business Transformation Outsourcing (BTO)
We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America.
Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting.
We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels.
We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises.
Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.
BPO/CEM Solution , Sales, Customer Care, Technical Support, Collections and Back Office, Omnichannel experiences, Multichannel experiences, BTO, Customer Experience, and CX
Atento serves more than 400 clients globally, mainly leaders in sectors such as technology, telecommunications, finance.
Corporate | Type | Tweets | Articles | |
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NASA - National Aeronautics and Space Administration Research, Aviation and Aerospace Component Manufacturing | NASA - National Aeronautics and Space Administration Research, Aviation and Aerospace Component Manufacturing | Other 11 Oct 2017 | | |
EY Pythagoras IT Services and IT Consulting | EY Pythagoras IT Services and IT Consulting | Other 21 Jun 2016 | | |
Comunidad de Madrid National and local authorities, Government Administration | Comunidad de Madrid National and local authorities, Government Administration | Other 25 Jan 2017 | | |
Amadeus IT services, IT Services and IT Consulting | Amadeus IT services, IT Services and IT Consulting | Other 19 Jun 2017 | | |
Visa Finance, IT Services and IT Consulting | Visa Finance, IT Services and IT Consulting | Other 26 May 2021 | | |
CaixaBank Bank, Banking | CaixaBank Bank, Banking | Other 30 Jun 2022 | | |
Accenture Consulting, audit, Business Consulting and Services | Accenture Consulting, audit, Business Consulting and Services | Other 26 May 2021 | | |
Banco Sabadell Bank, Information Technology and Services | Banco Sabadell Bank, Information Technology and Services | Other 30 Jun 2022 | | |
Capgemini Consulting, IT Services and IT Consulting | Capgemini Consulting, IT Services and IT Consulting | Other 26 Jan 2019 | | |
SAP IT services, Software, Software Development | SAP IT services, Software, Software Development | Other 6 Jun 2016 | |