BlueLink Group
Created in 1992
- BETA
Up & running (A)
Existing signals show a regular activity Social networks
806 279 5,023Activities
Entity types
Location
74 Av. Vladimir Ilitch Lenine, 94110 Arcueil, France
Arcueil
France
Employees
Scale: 1001-5000
Estimated: 415
SIREN
387944259Engaged corporates
21
2 18Added in Motherbase
3 years, 1 month ago
consulting Value proposition
L'art de la Relation
Founded in 1992, BlueLink, a subsidiary of Air France, specialises in the customer relationship. Through a consulting approach in line with the strategy of each partner brand, BlueLink's teams support businesses with the design, implementation and development of their customer relationships to make them a key factor for success and loyalty-building.
The fields of expertise that characterise the company’s added value include customer insight, multilingual activities (33 native languages spoken) spearheaded by our brand ambassadors, and technological innovation. BlueLink now has a workforce of 2,000 employees throughout the world and is able to centrally orchestrate all customer relationship activities, whatever the channel or geographic region may be.
BlueLink is specialised in travel (in particular air transport), tourism, luxury and culture, and in 2015 posted sales of €64.5 million.
Follow us on Twitter: @BlueLink_Group
Remote Customer Relationship Management, Multilingual Coverage, Technological Solution Providing, Quality Commitment to our Partners, Business Analysis, and ConsultingOriginal language
L'art de la Relation
BlueLink est un groupe international expert en relation client. En tant que partenaire stratégique, il propose aux marques des solutions sur-mesure de centres de contacts et les accompagne dans leur démarche d’expérience client et de transformation digitale. Doté d’un pôle de consultants et formateurs, le groupe s’attache à développer les talents et l’expertise des équipes relation client en cultivant leurs savoir-faire et savoir-être.
BlueLink a été créé il y a 30 ans par Air France pour gérer son programme de fidélité. Dans un esprit entrepreneurial et fidèle à son ADN d'excellence, le groupe a étendu son expertise à tous les domaines de la relation client, au service d'autres marques prestigieuses, telles que Printemps.com, Clarins, Devialet, American Express, La Fondation Louis Vuitton et Transavia.
Présent sur tous les continents, BlueLink compte sur ses 2000 talents passionnés à travers le monde pour donner corps à sa raison d’être : dépasser les distances pour créer du lien entre les cultures.
Nous faisons de la relation client un art.L’art de créer du lien.
Chaque interaction est une histoire unique, une trame sur laquelle se tissent au quotidien des liens d’exception. C’est pourquoi nous considérons chaque contact comme une création exclusive et avons à cœur de nouer des dialogues authentiques, faits de partages et d’émotions.
https://www.bluelinkservices.com/
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