Entity
Description
  • Value proposition

    Customer feedback insights, powered by AI. Identify the most important issues in
    Zendesk, Intercom and Freshdesk.

    Prodsight is a business intelligence Software-as-a-Service (SaaS) that helps companies increase the success of their products. We help product managers make better strategic and tactical product decisions by analysing live chat transcripts and extracting actionable insights about customer needs. Our tool helps companies to stay on top of top customer issues, complaints, feature requests, use cases and aids product development.

    30,000 new consumer products are launched each year but 95% of them fail. A significant factor in product success is knowing the needs of your customers.

    Due to the rise in live chat support, companies now receive more customer feedback than they can analyse. Current analysis solutions are time-consuming, expensive and do not fit into the product development workflow. This forces product managers to make gut-based decisions that often result in wasted resources and loss of market share. Prodsight solves that.

    Research Analysis, Market Research, Customer Success, Data Analysis, NLP, Customer Support, Customer Experience, Sentiment Analysis, Text Analytics, Zendesk, and Intercom

Corporate interactions BETA
Corporate TypeTweets Articles
EU-Startups
EU-Startups
Media, Software Development
EU-Startups
Media, Software Development
Capitalistic
Partnership
Not event

30 Jan 2020


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