Research Director and Senior Analyst - interested in intelligent assistants, automation, conversational AI, security & authentication" title="" class="btn" data-container="body" data-html="true" data-id="130227" data-placement="top" data-toggle="popover" data-trigger="focus" style="color:#b3d4fc" tabindex="0" data-original-title="Derek Top"> 840 3,874 1,862 834
Activities
Technologies
Entity types
Location
893 Hague Ave, St Paul, MN 55104, USA
Saint Paul
United States of America
Employees
Scale: 2-10
Estimated: 4
Engaged corporates
21Added in Motherbase
3 years, 5 months agoAnalysis and expertise focused on #CX, #ConversationalAI, #GenAI, #LLMs, analytics, and Conversational Intelligence
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. Opus Research is focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce. Sector analysis includes:
* Conversational Intelligence – Inside contact centers and beyond, leveraging speech and conversational analytics, first-party data, and extending throughout the enterprise into digital settings.
* Intelligent Assistants & Conversational AI – Exemplary integrations of chatbots, voicebots, and intelligent assistants using natural language understanding, speech processing, machine learning, artificial intelligence and analytics to support customer care, employee assistance, e-commerce, messaging and device control.
* Intelligent Authentication (Identification, Verification & Fraud) – An area of long-standing market expertise in voice security, biometrics & analytics, Opus Research covers identity management, customer authentication and fraud prevention to support trusted commerce.
Opus Research interacts with its clients through three distinct channels:
* Advisory Service — Primary offering is our subscription-based Advisory Service in which clients gain access to our forecasts, market models and analysis, which support strategic planning, business development and go-to-market tactics.
* Consulting Services — Providing clients with in-depth research and analysis related to specific business issues that they face in the interactive services sector.
* Industry Events — Opus Research develops, produces and participates in a multitude of successful and informative events.
Contact: For more information about our reports, research or becoming an Opus Research client.
Pete Headrick
Managing Director
E | pheadrick@opusresearch.net
P | 1-415-904-7666
industry analysts, ConversationalAI, Biometrics, Customer Care, Customer Service, AI, Authentication, Fraud Prevention, Speech Analytics, Chatbots, Intelligent Virtual Assistants, Research, Conversational Intelligence, Machine Learning, NLP, and Speech Technologies
Analysis and Expertise in Conversational Commerce
Corporate | Type | Tweets | Articles | |
---|---|---|---|---|
![]() Microsoft IT services, Software Development | Microsoft IT services, Software Development | Other 5 Feb 2024 | | |
![]() Esri GIS, Software Development | Esri GIS, Software Development | Other 16 Oct 2012 | | |
![]() Oracle IT services, IT Services and IT Consulting | Oracle IT services, IT Services and IT Consulting | Other 29 Apr 2019 | | |
![]() Cisco IT services, Software Development | Cisco IT services, Software Development | Other 27 Aug 2019 16 Jan 2025 | | |
![]() Salesforce IT services, Internet | Salesforce IT services, Internet | Other 6 Apr 2022 | | |
![]() CreoPop IT services, Consumer Electronics, Software Development | CreoPop IT services, Consumer Electronics, Software Development | Not capitalistic Partnership Not event 30 Apr 2020 | | |
![]() IBM IT services, IT Services and IT Consulting | IBM IT services, IT Services and IT Consulting | Not capitalistic Partnership Event 15 Dec 2020 | | |
![]() Deutsche Telekom Telecoms, Telecommunications | Deutsche Telekom Telecoms, Telecommunications | Other 4 Sep 2018 | | |
![]() Samsung Electronics Consumer Electronics, Semiconductor Manufacturing | Samsung Electronics Consumer Electronics, Semiconductor Manufacturing | Other 29 Jan 2020 | | |
![]() Mastercard Finance, IT Services and IT Consulting | Mastercard Finance, IT Services and IT Consulting | Other 9 Dec 2021 | |