Value proposition

Cogito enhances employee performance, increases customer satisfaction, and improves companies’ bottom lines through AI.

Cogito combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously monitors customer and employee experiences.

The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.

At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.

Technology, Computer Software, Artificial Intelligence, Call Center Operations, Customer Service, Machine Learning, Voice of the customer, Behavioral analytics, Cognitive Science, Data Science, Emotional Intelligence, Augmented Intelligence, Machine Learning, Customer Experience, Voice Analytics, Customer Care, Big Data, and Speech Analytics