Erdil SA
Entity
Description
  • Value proposition

    [Automatic translation follows] ERDIL helps you convert your customer messages into operational and strategic levers for your business. Surveys, emails, forms, social networks, we analyze the Voice of the Customer on all available channels in order to give you back all its value in the form of concrete results:

    - detection of real "at risk" customers based on their verbatim, and no longer only on the score given,
    - improvement of your customer relationship thanks to a finer understanding of your customers' needs,
    - highlighting of more discreet consumer trends, which would remain unnoticed if only quantitative indicators were taken into account.

    Our expertise has been recognized for nearly 20 years by all of our customers: Renault, Groupama, Orange, Meetic, Toyota, Leroy Merlin, Sephora, Promod...
    And because customer relations is a field that is constantly enriched by everyone's experiences, we regularly organize round tables and workshops in the presence of our customers and references from this sector...

    Automatic semantic analysis, Analysis of customer messages, Customer Relationship Management, Multilingual analysis, Customer satisfaction, Natural Language Processing (NLP), and Text mining

  • Original language

    ERDIL vous aide à convertir vos messages clients en leviers opérationnels et stratégiques pour votre entreprise. Enquêtes, e-mails, formulaires, réseaux sociaux, nous analysons la Voix du Client sur l'ensemble des canaux disponibles afin de vous en restituer toute sa valeur sous forme de résultats concrets :

    - détection des vrais clients "à risque"​ d'après leurs verbatim, et non plus seulement d'après la note attribuée,
    - amélioration de votre relation client grâce à une compréhension plus fine des besoins de vos clients,
    - mise en avant des tendances de consommation plus discrètes, qui resteraient inaperçues avec la seule prise en compte d'indicateurs quantitatifs.


    Notre expertise est reconnue, depuis près de 20 ans par l'ensemble de nos clients : Renault, Groupama, Orange, Meetic, Toyota, Leroy Merlin, Sephora, Promod...
    Et parce que la relation client est un domaine qui s'enrichit constamment des expériences de chacun, nous organisons régulièrement des tables rondes et ateliers en présence de nos clients et de références de ce secteur...

    Analyse sémantique automatique, Analyse des messages clients, Gestion de la Relation Client, Analyse multilingue, Satisfaction Client, Traitement Automatique du Langage Naturel (TALN), and Text mining

  • Solutions d'analyse sémantique automatique des verbatim clients - ERDIL

    Nous vous aidons à mettre la Voix du Client et des Collaborateurs au cœur de votre stratégie et de votre engagement auprès de vos parties prenantes...

    • https://www.erdil.fr/
Corporate interactions BETA
Corporate TypeTweets Articles
Orange
Orange
Telecoms, Law Practice, Telecommunications
Orange
Telecoms, Law Practice, Telecommunications 		Not capitalistic
Not partnership
Event

10 Apr 2018


Carrefour
Carrefour
Retail and Distribution, Retail
Carrefour
Retail and Distribution, Retail 		Other

3 Sep 2013


Renault Group
Renault Group
Automobile, Motor Vehicle Manufacturing
Renault Group
Automobile, Motor Vehicle Manufacturing 		Not capitalistic
Not partnership
Event

19 Nov 2021

19 Mar 2024



Stellantis
Stellantis
Automobile, Motor Vehicle Manufacturing
Stellantis
Automobile, Motor Vehicle Manufacturing 		Not capitalistic
Partnership
Event

3 Oct 2018


SUEZ
SUEZ
Energy, Environment, Environmental Services
SUEZ
Energy, Environment, Environmental Services 		Not capitalistic
Not partnership
Event

29 Mar 2022


Allianz Partners
Allianz Partners
Insurance, Venture Capital and Private Equity Principals
Allianz Partners
Insurance, Venture Capital and Private Equity Principals 		Other

17 Aug 2016


Ipsos France
Ipsos France
Polling institute, Research Services
Ipsos France
Polling institute, Research Services 		Other

10 May 2016


TotalEnergies
TotalEnergies
Energy, Oil and Gas
TotalEnergies
Energy, Oil and Gas 		Not capitalistic
Not partnership
Event

8 Dec 2021


LDLC
LDLC
Consumer Electronics, Computers and Electronics Manufacturing
LDLC
Consumer Electronics, Computers and Electronics Manufacturing 		Not capitalistic
Not partnership
Event

9 Dec 2020


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