Value proposition

An industry led employers forum, providing support to over 200 employers in Wales.

Cnect Wales, (formerly The Welsh Contact Centre Forum), is Wales' premier networking organisation for business in Wales operating centralised services.

Our mission is to be at the heart of Customer and Talent solutions in Wales.

So, what do we do?

Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent (CNECT Wales).

With exceptional experience of the service industry in the UK, Europe and worldwide, we offer a breadth of services that can benefit businesses across all sectors and functions including strategy, operations, talent, process management, IT/telephony and more.

How can Cnect Wales membership benefit you and your business?

By joining more than 350 existing members, you can:

Connect with our Networks and best practice sessions which offer advice and expertise in HR, Recruitment, Diversity &Inclusion, Facilities, Operations through us and our many expert vendors.

Tap into our Expertise with our advice, research, data and consultancy.

Understand the future of Customers, channels, customer service (CX), compliance and vulnerability

Utilise one of our many Talent initiatives; from our Award-winning Graduate Programme to our unemployment schemes and www.buzzwales.com, or make use of a range of Training courses, designed to help keep you ahead of the competition.

Start building powerful connections.

Contact us for more information on membership and our comprehensive range of services.


Best Practice, Networking, Business Support, customer services, service sector, training, employee engagement, talent management, jobs, inward investment, consultancy, CX, and Contact centres