Value proposition

The world leader in customer-led journeys

At Thunderhead, by Medallia, we believe in a world that’s filled with happy customers. We help brands get closer to their customers by helping them to better understand and meet the wants and needs of each and every individual customer, regardless of where, when, and how they interact.

Our market-leading ONE Engagement Hub is a cloud-based customer engagement platform that’s been designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces real-time customer insight and journey behaviour, providing a completely seamless experience throughout each unique customer journey, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.

Sounds good, right? Check us out at thunderhead.com and find out why we’re taking the customer engagement technology market by storm.

Customer Engagement, Customer Engagement Hub, Customer Journeys, Omni-channel engagement, Customer Insight, Marketing, Journey Analytics, Customer Intelligence, Journey-based decisioning, Digital Marketing, Marketing Technology, Customer Experience, Customer-led Journeys, and Journey Orchestration