Value proposition

AI and Machine Learning Interaction Analytics. Understand what your customers are really saying, in near real time.

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services.

Our software is based on sophisticated computer algorithms, developed at the University of Warwick over a decade of academic research.

PrediCX is currently used by leading brands in financial services, travel, leisure, telecoms and engineering to help automate customer processes and analyze voice of customer data.

The company has won many global awards in Silicon Valley and Europe including SAP Most Innovative Partner, DEMO, Cisco EIR, Frost & Sullivan Manufacturing Software, Maritime Innovation Award and Pulse Energy Award.

Predictive Analytics, Machine Learning, Human-in-the-loop, Text Classification, Contact Center Automation, Chatbots, Artificial Intelligence, FinTech, Customer Experience, Complaint Handling, and Predictive Modelling