Value proposition

Respond in minutes, not days.

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.

Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.

Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Ecommerce, Customer Support, Online Store, Customer Experience, Help Desk, Live Chat, Order Management , Customer Support Automation, Ecommerce Automation, Shared Inbox, Help Center, Knowledge Base, Email, SMS, Customer Service, SaaS, Social Media, Customer Support, Omnichannel Support, Shopify Store, and Cloud