Value proposition

"One of the best customer management consultancies - outstanding relationship consultancy with real results"

A consultancy dedicated to delivering customer management solutions that bring results.

We help organisations large and small, both Business and Consumer focused to put themselves in their customers’ shoes and set out and deliver a clear path to customer success.

We are brave enough to work with you on trying out new things, and getting things moving quickly. We believe in the teams we work with to deliver special things for their customers.

The team has delivered more than a decade of successes and has been engaged on more than 300 projects in 15 countries. Our customers are our best sales people, with an amazing
80% of our business coming from referrals.

Our clients approach us because of our strong track record and reputation for excellence. What keeps them coming back is our caring and generous approach to consultancy, our passion and our knowledge.

It is our mission to make a real difference to the companies and people we interact with.
We inject knowledge, ideas, and process into a project, pepper with training and support and make a big difference, fast.

Customer Essential is just that:
A team that makes your Customer Essential! We help organisations large and small, both Business and Consumer focused to put themselves in their customers’ shoes and set out and deliver a clear path to customer success.

We enjoy a customer challenge and love to see our customers succeed.

Please get in touch: 01483 281802


HAVE A LOOK AT OUR NEW WEBSITE

Marketing & Customer Strategy, Data Mgmt, Communications, Channel mgmt, Key Account Mgmt, Customer Proposition Development & Training, Customer Management Assmt, Customer Retention and Satisfaction., Social Customer Mgmt, Training & Devt, Mentoring & Interim Mgmt, customer journey, customer strategy, customer project management, interim customer leadership, customer leadership programmes, and coaching for customer leaders