Value proposition

We are the first ombudsman dedicated to the automotive sector.

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Automotive, Dispute Resolution, ADR, Alternative Dispute Resolution, Customer Service, New Car Sales, Used Car Sales, Service and Repair, Bodyshops, Garages, Vehicle Warranties, Customer Satisfaction, Customer Relations, Codes of Practice, and Motor Industry