Value proposition

We are a leading Customer Experience Management business that harvests customer opinion, using it as the foundation to provide customer feedback to improve Brand performance.

aura enjoys relationships internationally with leading Automotive, Public Sector, Transport, Financial Services, Telco and Retail Brands, delivering a range of customer-focussed solutions, which can be integrated with existing Customer Service, Training and CRM platforms, throughout the customer journey.

Our clients work with us because we offer an unparalleled level of service delivery, which paired with our innovative, hybrid solutions deliver tangible results on a global scale. Our CX platforms are described by clients as best-in-class. Furthermore, our unique Insight methods, combined with our 18-year heritage, allow us to provide actionable consultancy, returning measurable growth for the brands we support.

Our areas of expertise include (but are not limited to):

- Market Research
- CX Platforms
- Insight
- Solutions
- Ratings & Reviews
- Mystery Shopping

Data Management, Measurement, CX Platforms, Insight, Transformation, Solutions, Customer Experience, Questionnaire Design, Analysis and Reporting, Retail Engagement, Retail Bonus Systems, and Mystery Shopping