Value proposition

University Settlement is a neighborhood center that provides social services to residents of the Broadway/Slavic Village neighborhood in southeast Cleveland. We offer the individuals and families we serve resources by which they can learn, grow, and thrive by focusing on removing barriers to help overcome poverty, thus empowering citizens in Slavic Village to maximize their potential. We do this by protecting children, advancing literacy, providing nutritious meals, strengthening families and serving the elderly.

This mission is guided by the following principles:

•Excellence in all aspects of our work
•Serving our clients with respect and dignity
•A customer-centric orientation to our programs and services
•Having our “feet in the street” to encourage authentic community engagement and on-going community dialogue
•Aligning our programs and services to address current and pressing community needs and being nimble so as to be able to adjust our offerings in line with evolving community needs
•Building our visibility in the community to be as accessible as possible to those we strive to partner with and serve
•Operating with a collaborative spirit