Value proposition

Insight to build more profitable customer relationships

The Customer Strategist Journal is the premiere source of customer experience trends and insight executives can use to build more profitable customer relationships. If you are interested in CX strategy, trends, stories, and more, this is the place to be.
This page is regularly updated with content and thought starters to help you stay focused on your mission to improve customer relationships and enhance the customer journey.

Keep up with the Customer Strategist beyond LinkedIn by subscribing to the Journal and monthly CSJ+ newsletter at customerstrategistjournal.com. Customer Strategist is a TTEC publication.

Customer Experience, Customer Relationship Management, Customer Strategy, and Customer and Employee Engagement