Value proposition

Gain deep insights from your CX & EX feedback, surveys and reviews in no time.

Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, and employee feedback into precise insights — without the rigidity of traditional CX platforms.

Built with Swiss precision, Caplena's combines deep analytical power with intuitive simplicity. Research teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster.

200+ organizations—including DHL, Lufthansa, and Euromonitor—trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions.

We believe feedback should be accessible, actionable, and drive change — not a bottleneck.

Natural Language Processing, Computer Vision, Survey Analysis, AI, Artificial Intelligence, saas, software as a service, feedback analysis, and text analysis