Value proposition

Digital Communications and Process Platform

Papyrus Software is a unique expert player in enterprise software with more than 30 years of customer-oriented software innovation and experience in the area of business communication and adaptive case management. We serve world’s largest organizations across industries, helping them move to Digital, Empower the Business and become Fit-for-Future.

Papyrus technology offers a holistic approach to business communication and process automation and provides consolidated inbound and outbound business communication, AI-powered process and case management and content services in one unified platform. The platform empowers enterprise business users to create and improve customer-focused communication and processes and provides a complete Omni-channel communication across Digital & Traditional Business enabling organizations to easily engage with customers via two-way, individual real-time communication whenever, wherever and on whatever channel needed. By using an intelligent platform architecture and ready-to-use Out-of-the-Box solution frameworks, companies are enabled to effectively communicate, collaborate and innovate, providing individual digital business solutions in a fraction of time and cost to stay relevant and competitive in the new fast-paced digital world.

Papyrus Software supports more than 2.500 organizations in the financial, insurance, utility, telecom, healthcare and public sectors 24/7, facilitating their transformation to digital business and helping them achieve enhanced customer experience and business agility.


business process, mobile self-service, output management, BPM, communication platform, document capture, digital business, ACM, customer engagement, customer experience, multichannel delivery, CCM, case management, business applications, and enterprise software