Value proposition

Your leader in mystery shopping and customer feedback to help you measure & validate your brand's customer experience.

SeeLevel HX is the nation’s leading mystery shopping and customer experience agency, with more than 792,000 mystery shoppers across three continents. SeeLevel HX helps brands in the retail, QSR, fast casual, automotive and finance industries improve customer experiences across all channels by providing the data needed to continuously impact services, improve products and correct operations issues. SeeLevel HX’s custom research includes the SeeLevel HX Annual Drive-Thru Study and most recently, the first-ever nationwide Food-On-Demand Study.

Our name says it all; we develop programs that help our clients see at the level of their customers. By utilizing programs such as competitive intelligence, customer intercepts, mystery shop, consumer and employee feedback, social media monitoring and many others, SeeLevel HX executes customer solutions that make our clients'​ organizations stronger and more effective at delivering the greatest possible brand experience.

Mystery Shopping, Customer Intercepts, Consumer Feedback, Employee Feedback, Competitive Intelligence, Social Media Platforms, Customer Experience Measurement, Human Experience Measurement, Dashboard Reporting, Social Media Monitoring, Customer Experience, and Market Research