Value proposition

Quality Assurance, Coaching and Compliance Software for Customer Service and Sales teams

After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work.

That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!

Customer Experience, Social Media, Customer Insight, Quality Assurance, First Contact Resolution, Surveys, Gamification, Performance Management, Social Commerce, Contact Centre, Coaching & Training, E-Learning, Call Centres, Workforce Engagement, and Quality and Compliance